Purchase a ticket

Administration fees for ticket change and refund are administrative costs related to the sale of a ticket. They apply to requests to change of a ticket. (except tickets that allow changes at no extra charge, and tickets issued for infants under 2 years of age).

Administration fees for ticket change and refund vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.). 

Refund fees are applied for any ticket refund, whatever the ticket conditions.

Ticket changes

Change made on airfrance.cn

Ticket purchased via Air France website / call center / airport counter

Free - only if ticket is eligible for an online change

Ticket purchased on third-party site or travel agency, after the first flight coupon used

Free - only if ticket is eligible for an online change

Refunds

Refund requested to Air France Sales & Service Center
Refund request to the issuing travel agency

Ticket purchased via Air France website / call center / airport counter

EUR20

Not applicable

Ticket purchased on a third-party site or travel agency

Not applicable

Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.

* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.

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