Distribution fees

Attention : Administration fees from the equivalent of 15 Eur to 35 Eur (150 to 350 Cny, 150 Hkd to 350 Hkd, 600 to 1400 Twd ) may be charged in the event of a ticket change or refund, in addition to the changes or refund penalties linked to the ticket conditions.

E-ticket holders may use online "manage my booking" functionality for any ticket change, in addition to other distribution channels (issuing travel agent, Air France sales counters or Air France call center). E-ticket holders may use Internet check-in in addition to all other Air France check-in options (telephone, self-service machine, airport desk).

E-ticket holders may use Internet check-in in addition to all other Air France check-in options (telephone, self-service machine, airport desk).

Please refer to the Administration Fees table below for detailed applicable charges.
Booking fees:

Booking fees

Counter sales 

Sales & Service Centre

Air France website www.airfrance.com.cn

Long haul ticket fee for reservation at Air France KLM

Business and First

70 EUR

35 EUR (350CNY)

10 EUR (100CNY)

Economy & PremiumVoyageur

35 EUR

15 EUR(150CNY)

5 EUR (50CNY)

Medium haul ticket fee for reservation at Air France KLM.

Business and First

20 EUR

15 EUR (150CNY)

-

Economy & PremiumVoyageur

20 EUR

15 EUR(150CNY)

-

  • In China mainland above fees will be charged in Chinese Yuan - CNY (Renminbi)
  • All charges are of re-inssurance/ rerouting etc. are not refundable
  • Fees are received in local currency
  • A service charge for unaccompanied minors is applied at leveldepending on each trip


Service fees :

Service fees for a ticket originally issued by:

by AF KLM website

by AF KLM Call center

by a travel agent

Air ticket re-issuance rerouting, date change* :

via internet:

Free only if ticket is eligible for an online change

Free only if ticket is eligible for an online change

Not possible passenger must contact the issuing travel agency , or AF KLM call center

via call center or airport counter:

150 CNY, 150 HKD or 600 TWD (15 Eur)

150 CNY, 150 HKD or 600 TWD (15 Eur)

300 CNY, 300 HKD or 1200 TWD (30 Eur)

via a travel agent:

Not possible passenger must contact AF KLM

Not possible passenger must contact AF KLM

Possible Travel agent decides the level of the fee

Ticket refund ** :

via internet :

Free only if ticket is eligible for an online refund, and AF only

Free only if ticket is eligible for an online refund, and AF only

Not Possible passenger must request refund to the issuing agency

via call center or airport counter:

200 CNY, 200 HKD or 800 TWD (20 Eur)

200 CNY, 200 HKD or 800 TWD (20 Eur)

Not Possible passenger must request refund to the issuing agency

via a travel agent:

Not possible

Not possible

Possible Travel agent decides the level of the fee

All fees apply in additions to penalties according to fares conditions.
(*)
Fees apply in addition to fare difference if any. Fees will be applied for all fares, except infant fares (no seat reservation)
(**)
Fee is applicable for all refunds:
- voluntary refund of fully unused tickets issued locally.
- voluntary refund of partially used ticket issued locally.
- refund of charges & taxes. Refund process can only be handled from the original issuing office.
Note:
  • 1. Payments of fees can be settled by bank transfer (via call center) or international credit card.
  • 2. Fees are non refundable.
  • 3. Fees are received in local currency.
  • 4. Service charge for unaccompanied minors is applied at level depending on each trip.
  • 5. Fees are applied at specific levels for ticket issued by Air France KLM corporate call center, under corporate contract agreement.
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