Claims

Baggage claims

Reporting missing baggage

Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the " Baggage problems”

If your arrival airport is in metropolitan France:

Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.

If your arrival airport is outside of metropolitan France:

please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

Missing items and damaged baggage

Was your baggage damaged or an item in your baggage lost upon your arrival?

Flying Blue Claims

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?

Other claims

Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form :Go to customer claims and suggestions

You also can contact us by e-mail or phone.
Hotline: 4008808808 (Mon-Fri, 09:00-18:00)
Automatic fax numer: +86 (20) 38785170

Please kindly provide your postal address when you contact us by fax or post, thank you for your cooperation.

You also could contact us via the follow postal address:
CUSTOMER RELATIONS DEPARTMENT
P.O. Box 1762, Gangzhou, P.R. China 广州1762号邮政信箱

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